ResDiary vs Reserved

ResDiary vs Reserved. The honest comparison.

ResDiary has been the commission-free diary of choice for UK independents for years. It works — but the product hasn't moved. Reserved is the modern hospitality OS ResDiary customers keep asking for: same commission-free promise, dramatically better software.

Start free Compare all platforms

No per-cover fees
Own your guest relationships
Hospitality-first
Founder-run venue
AI built in
Migration included
Enterprise ready

Snapshot

Reserved vs ResDiary on the metrics operators actually ask about.

Metric	Reserved	ResDiary
Category	Hospitality OS	Reservations
Starting price	£89–£199/mo +VAT	£109–£315/mo +VAT + £99 setup (booking caps per tier)
Cover fees	None	None
Guest ownership	Yes	Yes
AI built in	Yes	No
Migration included	Yes	Partial

Full feature comparison

Every capability restaurant operators evaluate — line by line.

Capability	Reserved	ResDiary
	Yes	Yes
	Yes	Yes
	Yes	Yes
	Yes	Partial
	Yes	Partial
	Yes	No
	Yes	Yes
	Yes	Partial
	Yes	Partial
	Yes	Partial
	Yes	Partial
	Yes	Yes
	Yes	Partial
	Yes	Partial
	Yes	Yes
	Yes	Partial
	Yes	No
	Yes	Partial
	Yes	Partial
	Yes	No
	Yes	No
	Partial	No
	Yes	Partial
	Yes	Yes
	Yes	Yes
	Yes	Partial
	Yes	Yes
	Yes	No
	Yes	Yes
	Yes	No
	Yes	Yes
	Yes	Partial
	Yes	No
	Yes	Yes
	Yes	Partial
	Yes	Yes
	Partial	Yes
	Partial	No
	Yes	Yes
	Yes	Yes

Fully supportedPartial · add-on, higher tier, or limitedNot available

Note on integrations: Stripe payments today. Reserved doesn't publish a public API or sell developer keys — bespoke integration access is available under enterprise agreements for hospitality groups where it's warranted. Google / Apple for guest sign-in.

Why restaurants switch from ResDiary

Common frustrations

Dated interface that new staff struggle with.
Fragmented add-ons — CRM, marketing and reviews are all separate modules.
Slow, generic support.
Limited automation and no modern AI.
Plans cap monthly bookings — 150 on Connect, 450 on Express, 1,000 on Pro — with a £99 setup fee. Reserved includes 2,500 bookings at £199.

How Reserved solves them

One product, one login, one bill.
CRM and waitlist on Solo; marketing and ticketed events on Restaurant.
Support from operators, not a call centre.
AI guest-message drafting and follow-up assist built in.

Pricing

Reserved: Flat monthly. No cover fees. Migration included.
ResDiary: £89–£249/mo tiered by module; add-ons for CRM, marketing, reviews.

Who should choose each

Choose Reserved if: UK and EU operators who love the commission-free model but want software that feels current.
Choose ResDiary if: Very traditional venues that prefer a minimal diary and don't want CRM/marketing at all.

Real ROI example

A 6,500-cover/month gastropub consolidated 4 tools into Reserved and reclaimed 9 staff hours a week.

Calculate your real cost

Your bill today vs Reserved

Current platformMonthly coversTheir monthly feeTheir per-cover fee

Prices shown in GBP · estimated FX. Edit the fields to match your quote.

ResDiary / month: £89
Reserved / month: £199
ResDiary / year: £1,068
Reserved / year: £2,388

Yearly saving

£0

Reserved bills in GBP: £89/mo +VAT (Solo, up to 400 bookings/mo), £199/mo +VAT (Restaurant, up to 2,500 bookings/mo). We never count or charge for covers. Shown here as £199 at estimated FX. Numbers are estimates — adjust to match your quote.

Start free

Live in under a week

Migration from ResDiary, included

We import everything. Your team keeps working. You cut over in a single service.

Step 01
Import bookings
Historical + upcoming, straight from your export.
Step 02
Import guests
With tags, allergies, preferences and notes.
Step 03
Import notes
Every VIP flag and dietary note preserved.
Step 04
Configure floor plan
Drag-and-drop, tied to real turn times.
Step 05
Connect integrations
Payments, Google Reserve, email.
Step 06
Go live
Live in under a week. Cutover in a single service. Team trained in one shift.