Everything Reserved does — and why it matters.

Phone, walk-in, website widget and your branded Reserved page all write to the same diary.

Guests book on your own site without being redirected to a marketplace.

Set min/max party sizes, turn times, cut-offs, lead times and blackout dates per service.

Draw rooms, tables, bars and terraces exactly as they are. State is readable from across the pass.

A solver runs every 60 seconds to repack unlocked bookings onto the best-fit tables.

Lock any assignment so it stays put; pre-define which tables join to seat large parties.

15-minute grid shows where every party sits, overlaps and conflicts at a glance.

Overlaps and double-bookings are flagged with one-click fixes, not just red text.

Click any booking to change table, party, notes, status, deposit and history in one place.

Lifetime record of visits, allergies, seating preferences, birthdays and every staff note.

Tag VIPs, regulars, press or allergies, then build segments by visit count, recency and booking source.

A VIP at one site is a VIP everywhere. Shared CRM across every venue in your group.

Repeat no-shows surface automatically before you seat them.

Risk chips on every booking based on history, source, party size and lead time.

Let guests confirm, cancel or reschedule from SMS/email with tokens tied to your templates.

Post-visit feedback with private low-score routing and public 4/5-star review nudges.

Download a clean guest list any time. You own every record.

Send branded campaigns to any segment. No per-send fees.

250 marketing texts on Solo, 1,000 on Restaurant. Overage is 5p +VAT.

Confirmations, reminders, waitlist offers and cancellation notices are always included.

Every reservation SMS carries a signed link. Guests confirm, cancel or reschedule from the web — no reply-back chaos.

Turn-key lifecycle automations: welcome, birthday, win-back, at-risk, VIP recognition and post-visit thanks.

Build your own plays and toggle them on, off, dry-run or review-required.

AI drafts campaign copy in your venue's voice; you approve before send.

See which SMS templates drive bookings and get statistically significant recommendations.

Take deposits via Stripe at booking time. Auto-refund inside your cancellation window.

Pre-authorise a card and charge only on no-show per your policy.

Only charge deposits for large parties at dinner Fri-Sat, or all day Sunday — whatever fits your policy.

Sell seats for tastings, launches and takeovers. Stripe checkout, real tickets, day-of check-in.

No Reserved fee on deposits, card holds or no-show charges — ever. Ticketed events are 2% per ticket sold.

Refer-a-restaurant programme with verified rewards: free months for both sides.

Stripe Connect out of the box for deposits, holds, tickets and subscriptions.

Built-in roles for every hospitality function — owners, managers, hosts and floor staff — with scoped access so managers see revenue and hosts don't.

Invite staff by email with a role picker and a 14-day private link.

Draggable arrivals, quick keyboard commands and a guided tour for new hosts.

Quote-and-hold via SMS with a countdown. Guests tap the link to claim — no texting back.

Live wait times for walk-ins, with automatic offers when tables turn.

15-minute throttle windows so the pass never dies at 19:45.

Every change to a reservation is logged with who, when and before/after values.

Upload PDFs and images inside a booking thread for staff reference.

Ask it to seat tables, move bookings, find allergies, text guests or fill cancellations.

Drafts replies to guest SMS/email in your voice; you approve before send.

If a guest search finds multiple matches, AI lists details and asks for a last name — never guesses.

Background solver re-optimises unlocked tables every minute for the best cover mix.

Generate reply suggestions for public reviews, sent via your email domain.

Covers, no-shows, day-parts, waitlist conversion and source mix in one tap.

Compare this week to last week or the same week last year.

Track which campaigns drive real bookings and revenue.

Fetch only the relevant date range so large diaries load in under 2 seconds.

Live floorplan and booking updates, with diagnostics, polling fallback and reconnect control.

Signed webhooks on booking events with retries, dashboard and replay.

Bring guest history and upcoming bookings in from a CSV during onboarding — from any prior system.

Export filtered datasets larger than 5,000 rows with server-side batching.

Your name, colours and Sender ID on booking pages, emails and SMS.

Run many venues under one account, with SSO and custom SLAs on request.

Cron job status, last run times, recent failures and email alerts.

Track plan limits, SMS bundles and overages from a single admin view.

Every database row is scoped to the right user or role by default.

UK-focused privacy, DPA and terms with messaging-fair-use clauses.